gg999 Privacy Policy
Your personal information is completely safe with us. Read this policy to learn how gg999 collects, uses, and protects your data.
Table of Contents
Introduction & Scope
gg999 is a trusted online gaming platform that provides various gaming services for players in Bangladesh, including slots, live casino, and cricket betting. By visiting our website gg999.mom or using any of our services, you agree to the terms of this privacy policy.
This privacy policy explains what types of information gg999 collects, why it is collected, how that information is used, and what steps we take to protect your data. This policy is an integral part of our terms and conditions.
This policy applies to users of our website, mobile version, and any digital service provided by gg999. If you do not agree with any terms of this policy, please refrain from using our platform.
What Information We Collect
gg999 collects various types of information to operate its services properly. This information can be categorised as follows:
2.1 Identity Information
- Full name and date of birth
- National ID number or passport number (for age verification)
- Email address and mobile number
- Username and password (stored in encrypted form)
2.2 Financial Information
- Mobile financial service numbers — bKash, Nagad, Rocket, or Upay accounts
- Transaction history (records of deposits and withdrawals)
- Information related to bonuses and rewards
2.3 Gaming Activity Information
- Play history and preferred game categories
- Betting patterns and session duration
- Promotional reward (bonus) usage information
2.4 Technical Information
- IP address and device type
- Operating system and browser version
- Login date, time, and session details
- Information obtained through cookies and similar tracking technologies
How We Collect Information
gg999 collects your information through various methods:
- Information You Provide Directly: Information you enter yourself during account registration, login, and use of services.
- Automatically Collected Information: Information collected automatically through server logs, cookies, and other tracking technologies when you access our platform.
- Information Received from Third Parties: Transaction-related information received from payment processors (bKash, Nagad, Rocket, Upay); information received from identity verification services.
- Customer Service Communications: Information provided when you contact us via live chat or email.
Purpose of Using Information
gg999 uses the information collected for the following purposes:
4.1 Account Management & Service Delivery
We use your information to create and manage your account, verify identity, process transactions (deposits and withdrawals), and ensure the services you request.
4.2 Security & Fraud Prevention
Your information is used to prevent unauthorised access, detect fraudulent activity, and prevent money laundering and other illegal activities.
4.3 Ensuring Responsible Gaming
By monitoring your gaming behaviour, we work to ensure responsible gaming and provide assistance with setting limits when needed.
4.4 Improving Customer Service
Information is used to resolve your queries and complaints, improve service quality, and personalise your experience.
4.5 Marketing & Communications
With your consent, promotional information and offers may be sent to you. You can opt out of these communications at any time.
Cookies & Tracking Technologies
gg999 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.
6.1 Types of Cookies
- Essential Cookies: These are necessary for the core functions of the platform. These cookies are used to maintain login sessions and ensure security.
- Functional Cookies: Used to remember your preferences and settings so you do not have to re-enter the same information repeatedly.
- Analytical Cookies: Help monitor platform usage to improve service quality.
6.2 Cookie Controls
You can control or disable cookies through your browser settings. However, disabling essential cookies may prevent some platform functions from working properly.
Data Security
The security of your personal information is gg999's top priority. We apply industry-standard security measures:
- SSL Encryption: All data transmission on our platform is protected by high-grade SSL/TLS encryption, which safeguards your data from third-party interference.
- Password Encryption: Your password is never stored directly — it is encrypted using advanced hashing technology.
- Access Controls: Only authorised staff can access your information, and only on a need-to-know basis.
- Regular Security Reviews: Our system's security is regularly assessed and tested.
- Data Protection Training: All our staff are trained in personal data protection.
However, it is not possible to guarantee 100% security for data transmission over the internet. We are committed to providing the highest level of protection, and in the event of any security breach, we will act promptly and notify you.
Data Retention Period
gg999 retains your information only for as long as necessary. Information is retained according to the following policy:
- Active Accounts: All relevant information is retained for as long as your account remains active.
- After Account Closure: Information may be retained for as long as necessary to meet legal obligations, resolve disputes, and enforce our terms of service.
- Financial Transaction Records: Financial information is retained for the period required by applicable law.
Once the retention period has passed, information is securely deleted or anonymised so it can no longer be attributed to any individual.
Your Rights
As a gg999 user, you have the following rights over your personal information:
- Right of Access: You have the right to know what information we hold about you.
- Right to Rectification: You have the right to request correction of any inaccuracies in your information.
- Right to Erasure: Where there is no legal obligation to retain it, you have the right to request deletion of your information.
- Right to Restrict Processing: In certain circumstances, you have the right to request that processing of your information be restricted.
- Right to Opt Out of Marketing: You have the right to opt out of receiving promotional communications at any time.
- Right to Complain: If you believe your information is not being handled properly, you have the right to raise a complaint with us.
To exercise any of the above rights, please contact our customer service team via live chat or email. We will respond to your request as quickly as possible.
Privacy of Minors
All services on gg999 are for individuals aged 21 and above only. We do not knowingly collect information from anyone under the age of 21.
Age is verified during the registration process, and we take strict measures to ensure that no minor is using our platform. If we become aware that information from a minor has been collected inadvertently, that account will be closed immediately and the information deleted.
If a parent or guardian believes their child has registered on our platform, please contact us immediately.
Changes to the Policy
gg999 reserves the right to amend this privacy policy when necessary. This policy may be updated due to changes in services, new legal requirements, or changes in business operations.
For any significant changes, we will post a clear notice on our website and/or notify you at your registered email address. Continued use of the service after any changes will be taken as your acceptance of the updated policy.
We recommend that you review this page regularly to stay informed about the latest information.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our customer service team:
- Live Chat: Available 24/7, in both Bengali and English
- Email: [email protected]
We take all your privacy-related requests seriously and do our best to respond as quickly as possible.
To learn more about our responsible gaming policy, visit our Responsible Gaming page, and for the full terms of service, visit our Terms & Conditions page.